Airnet Broadband FAQ

Q. What is wireless Internet and how does it work?
Q. What is “line of sight”?  
Q. What is wireless networking?
Q. How do I know if I can get Airnet coverage?
Q. Do I have to change my email address when I join Airnet?
Q. How do I set up my email using Outlook?
Q. Will my business experience any down time changing to Airnet?
Q. My business has many computers. Can we all use Airnet Internet?
Q. I don’t know if my computer has a network card?
Q. Do I need to buy any equipment to use the Airnet service?
Q. Does the weather affect the Airnet service?
Q. Where can I go to check my monthly Internet usage?

 Q. What is wireless Internet and how does it work?

Wireless essentially describes the way an Internet service is delivered. Instead of utilising copper wire networks that provide traditional phone lines and ADSL internet services, wireless internet is delivered via microwave radio signals through the air.

Airnet uses fixed wireless technology to deliver our broadband services and although its wireless all our subscribers have fixed connections.

It works like this: Our subscribing customers have a radio unit installed on their building, which has direct line of sight to one of our base station repeaters. From there information is then relayed securely via our network and onto the World Wide Web. 

A key advantage of Airnet’s wireless technology is that we are able to provide high speed connections to enable both broadband internet access and more recently phone services.

Q. What is “line of sight”?

Line-of-sight means obtaining a direct and clear view to the nearest base station from where a radio unit device is to be mounted. This means no interference from hills, trees, hedges or buildings that can block the path to the base station.

Q. What is wireless networking?

Wireless networking provides the ability to work on a laptop or PC without the need to be tied to a network or Internet connection. WiFi is the technology that enables secure wireless networks in homes and offices.

From a wireless network you can access internet or files from a network without needing to be plugged in. Many get confused with fixed wired internet being able to deliver this service. The fact is the two things are worlds apart.

Airnet IT Solutions team can advise you on wireless networking options – call them on 0508 247 638.

Q. How do I know if I can get Airnet coverage?

If you are a business located in Hawke's Bay or Rotorua it is possible Airnet can provide you coverage. First check our coverage maps then we suggest contacting our sales team directly who if required, will organise a software based coverage survey. To eliminate any doubt one of our technicians may visit your site to assess 'line of sight' coverage.

Q. Do I have to change my email address when I join Airnet?

No, in most cases, Airnet can organise to keep your existing Internet Service Provider or domain name email address.

Q. How do I set up my email using Outlook?

See our How To Guides on setting up and configuring email or check out one of our pictorial tutorials found in our HELP section.

Q. Will my business experience any down time changing to Airnet?

No. Airnet follows a strict migration path to ensure there is no disruption to your business.

Q. My business has many computers. Can we all use Airnet Internet?

Yes. As many computers as you have can be networked for internet access.

Q. I don’t know if my computer has a network card?

The Airnet technician that performs your site survey and installation of services will check this for you. If it does not already have a network card, Airnet can supply and install one for a minimal charge.

Q. Do I need to buy any equipment to use the Airnet service?

No, Airnet will supply everything needed to establish your connection.

Q. Does the weather affect the Airnet service?

No, weather has no effect on our Internet service.

Q. Where can I go to check my monthly Internet usage?

Login to MY AIRNET and click the BROADBAND link. This page will display your current month's usage, plus you can search back on previous month's.  Alternatively save this Internet shortcut http://usage.airnet.net.nz to check your usage from your connection at any time.

If you find you continue to exceed your monthly limit, call our sales team to discuss your options.