AIRNET COMPLAINT POLICY

In March 2008, Airnet formally became a member of the Telecommunication Dispute Resolution (TDR).

This now means that there is now an fair and independent avenue for dealing with Telecommunications complaints. For more information about this organisation see www.tdr.org.nz

Making a complaint

Airnet is all about developing great relationships with our customers. If you have any concerns at all, we encourage you to contact as soon as possible so we can resolve any issue in good time.

Alternatively you can make your concern heard by lodging a complaint - here are a few ways you can do this:  

Call us

To let us know by phone call us on 0508 AIRNET (0508 247 638) during our standard office hours.  

Email us

Go to our Contact Us page and submit a note to us to let us know about your concern.

Write to us

If you prefer to send us a letter, please include your name and contact details and send the letter to:

Airnet NZ Ltd
PO Box 26
Whakatu 4161
HASTINGS

The TDR will require you to make a formal complaint to Airnet first.  If the issue is not resolved with us within 6 weeks then the TDR process is available to assist you. We suggest you see the TDR website for more information on the complaints process www.tdr.org.nz.